Why didn't I hear my song? — TouchTunes Help Center (2024)

Sorry you haven’t heard your tunes yet! Although TouchTunes tries to honor requests for songs, the ability to provide these services may be affected by a number of factors such as the quality of the Internet at both the location and network level, the ability of location staff to control the audio at the location, and the length of the queue in which a song is placed.

If it’s been at least an hour and you haven’t heard your music, please contact us so we can look into this for you!

Why didn't I hear my song? — TouchTunes Help Center (2024)

FAQs

Why didn't I hear my song? — TouchTunes Help Center? ›

Although TouchTunes tries to honor requests for songs, the ability to provide these services may be affected by a number of factors such as the quality of the Internet at both the location and network level, the ability of location staff to control the audio at the location, and the length of the queue in which a song ...

How do I contact TouchTunes support? ›

If you have a question or complaint regarding the TouchTunes Network, please send an e-mail to general@touchtunes.com. You may also contact us by writing to 850 Third Avenue, 15th Floor, New York, NY 10022, or by calling us at 212-991-6540.

Do artists get paid from TouchTunes? ›

When your music is streamed in TouchTunes, your rate of pay is based on a flat per-play fee for both the master and publisher.

Can you suggest songs to TouchTunes? ›

If you are unable to find a certain song or album after using the Music > Favorites > Search Music > Catalog section, you can send a request to TouchTunes to add it!

How much is 2 credits on TouchTunes? ›

Number of credits needed to play a song may vary. Approximate Retail Value of a credit is US$0.50.

Why is TouchTunes not playing my song? ›

Although TouchTunes tries to honor requests for songs, the ability to provide these services may be affected by a number of factors such as the quality of the Internet at both the location and network level, the ability of location staff to control the audio at the location, and the length of the queue in which a song ...

How to connect to TouchTunes? ›

login to Bar Connect as follows:
  1. Login to https://barconnect.touchtunes.com with your. TouchTunes Mobile App username and password.
  2. You will see a list of your Bar Connect locations. ...
  3. Choose the location you wish to manage.
  4. Select a service to manage from the menu.

Does Distrokid send to TouchTunes? ›

While we can submit your music to TouchTunes and PlayNetwork, their catalog is hand-curated based on industry research and popularity as it relates to their particular needs. Therefore not all of the music they receive will be made available.

Do bars make money off TouchTunes? ›

Profit share for businesses

In addition to providing top-quality music entertainment for customers, TouchTunes also offers a profit share program for businesses. This means that a portion of the revenue generated by the jukebox goes back to the business owner.

How much does a song cost on TouchTunes? ›

Through the TouchTunes mobile app, which relies on GPS data to find the nearest TouchTunes jukeboxes, patrons can buy 12 credits for $6, 24 credits for $12, and so on. Each song costs two credits, unless you want to skip the line and pay three credits for a “Fast Pass.”

Can you ban songs on TouchTunes? ›

Music can make or break a location's vibe. As such, TouchTunes offers robust filtering options which allow you to block a song, a...

What happens when you dedicate a song on TouchTunes? ›

At participating venues, when you select a song to play using the mobile app, you will see a button on the Song Play screen to "Add Dedication." Tap the Add Dedication button, you will see the button now says "Dedication Added" and the price of your song play or fast pass has increased by 1 credit.

How much does it cost to install TouchTunes? ›

TouchTunes units are installed for free and the amusem*nt operator retains ownership rights; the profits are divided among TouchTunes, the amusem*nt operator and the venue.

Do bartenders get free TouchTunes? ›

Bartenders, wait staff, bar managers and owners: Earn free jukebox credits and get other great benefits by joining Bar Rewards. Signing up is easy and free!

How to get free credit on TouchTunes? ›

Join Bar Rewards and get free jukebox credits!

Bartenders, wait staff, bar managers, and owners: Earn free jukebox credits and get other great benefits by joining Bar Rewards. Signing up is easy and free!

What is a 1 credit song on TouchTunes? ›

First, songs that were added to your Favorites in the last 45 days will be treated as the most popular on that jukebox, and will be 1-Credit. Next, the songs in your Favorites with the most plays in the last 45 days will be 1-Credit.

Where is TouchTunes headquarters? ›

TouchTunes is headquartered in New York City, with offices in Chicago, Montreal, and London.

What happened to my TouchTunes credits? ›

Everywhere Credits purchased through the mobile app no longer expire! Everywhere Credits purchased on or after August 29, 2022 no longer carry an expiration date. Credits purchased prior to August 29, 2022 use to expire 180 days after they were purchased. Free credits expire 180 days after redemption.

How do I cancel TouchTunes? ›

If you really want to leave, contact us through the TouchTunes App and we'll help see you out.

How to get free TouchTunes credits? ›

Bartenders, wait staff, bar managers and owners: Earn free jukebox credits and get other great benefits by joining Bar Rewards. Signing up is easy and free!

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