If requested, enter your authentication code.
From your trial account, go to Settings > Subscriptionsand choose the best plan. If you're not sure which plan is right for you,reach out to our Sales team.
Note: To add multi-factor authentication (MFA), an extralayer of security for user accounts, go to User > Profileand click the + (plus sign) to add a device. Then see theprocedure Use MFA forextra security.
FAQs
If your OneLogin account is locked out, you can unlock it by resetting your password. On the login page, select "Forgot password" and follow the prompts to reset.
How do I get back into OneLogin? ›
On the login prompt, select Forgot password to go directly to the reset password screen. Once here, all you'll be doing is inputting your email address and selecting Retrieve Password which will bounce a reset password request to your specified email.
What is the password hash in OneLogin? ›
The password is validated against a trusted user store like Active Directory, or OneLogin itself. If the user store is OneLogin, OneLogin hashes the password using the bcrypt algorithm and compares the stored salted hash against this hash to validate that password.
Why would my account be locked out? ›
You forgot your password. Someone changed your password. Someone deleted your account. You can't sign in for another reason.
How do I activate OneLogin? ›
Go to the OneLogin Protect app on your new phone and press the “+” to begin setup. Click “Activate” on the computer and scan the QR code with your phone. Move the phone slowly and keep it steady. If you cannot scan the code, click “Can't scan the code?” on your computer and tap “Enter code instead” on your phone.
How do I reset OneLogin password? ›
On the Profile page, under Personal Information, find the link Change Password, where you'll be prompted to enter your old password and create a new one. If you don't see this option, your admin may not have enabled self-service password resets.
How to get OneLogin on new phone? ›
This step will provide you with a QR Code to scan when setting up your new cell phone.
- Once you have created a backup, install / open your OneLogin Protect app (on your new phone).
- Click on the 3-line icon to open up the menu.
- Select Restore. ...
- When asked to scan a QR code, scan the code received in your backup file.
Passwords: Required for authenticating into OneLogin. Passwords cannot be blank, and OneLogin administrators can manage complexity rules for their organization. Multifactor authentication (MFA) methods like RSA SecureID, Google Authenticator, and Yubico, to name a few.
Does OneLogin have a password manager? ›
There are two kinds of passwords that OneLogin may store for your users: SSO passwords and application passwords: The SSO password is the one that your users enter to sign into OneLogin itself. If you manage your users directly in OneLogin, their SSO password is stored in OneLogin too.
Where can I find password hashes? ›
Local user account password hashes are stored in a local Security Account Manager (SAM) Database located in the registry. They are encrypted using the same encryption and hashing algorithms as Active Directory.
My account has been locked
If your account has been locked, you should contact a OnceHub Administrator from your organization. Administrators can unlock all User accounts apart from their own. To unlock a User account, click on your profile icon on initials in the top right corner and select Users.
How do I unlock my authenticator account? ›
If you are unable to unlock the authenticator app on your Android phone using biometric access, you can try the following steps:
- Use your device passcode or PIN to unlock your phone.
- Open the authenticator app.
- Enter your secret key or QR code manually to add the account to the authenticator app.
How to Restore Your Account
- Download the OneLogin Protect app on a new device (available on iOS and Android).
- Scan the QR code you saved in your email or elsewhere.
- Enter your master password, and then click Restore.
In most cases, an account is locked when a password has been entered incorrectly too many times.
