Booking tickets FAQ

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Booking a sightseeing ticketAmending your ticketPreparing for your visitComing to servicesTickets for specific visitorsUsing offers, vouchers and Clubcard partner codesMore on booking ticketsBook your tickets

On this page, you will find information about how to book and amend tickets, the different concessions and complimentary tickets we offer, and more.

If you cannot find an answer to your question on this page, please get in touch with our Sales and Admissions team on admissions@stpaulscathedral.org.uk – we will be happy to help.

Some of these frequently asked questions are answered on the basis that you have booked tickets directly with St Paul’s Cathedral. When that is not the case, we will try our best to help – but you may need to refer your questions to the organisation you bought from.

Booking a sightseeing ticket

Do I need to pre-book sightseeing tickets?

For the fastest entry please book with us online. You can book dates from three months in advance and even on the day too.

We are also able to welcome walk-up visitors buying tickets or redeeming any offers which cannot be pre-booked.

Can I learn more about your Annual Passes?

Our Annual Pass scheme ended for new orders on 31st December 2023.

If you had bought a single-date admission ticket from us before this date for a visit before 31st March 2024, you may have been able to convert it to an Annual Pass when you visited. Gift tickets, group tickets, tickets bought from one of our ticketing partners and discounted or promotional tickets would not usually have been eligible to be converted to an Annual Pass.

Our Annual Passes:

allow you to visit the Cathedral during sightseeing opening hours as many times as you like over their validity period
are classified as a donation: we asked UK taxpayers to consider applying a Gift Aid declaration at the time of ordering or conversion so we could benefit from an extra 25 pence for every £1 of the equivalent single-date ticket value at no extra cost to the donor
only allow you, and any family members living with you for whom you ordered Annual Passes or convertedtheir tickets to Annual Passes, to enter the Cathedral: you won’t be able to bring people using Annual Passes who are not from your family household. You do not have to visit with your family household members when they visit with their Annual Passes
are non-transferable beyond your own use, or by the family household member for whom you ordered their Annual Pass or converted their ticket to an Annual Pass: proof of name and / or address may be requested when revisiting
carry only your name as the donorand are not individually named.

Existing Annual Pass holders may continue to use their Annual Passes for entry to the Cathedral during our sightseeing opening hours until they expire. Please check our sightseeing opening hours and bring your Passes and proof of name and / or address with you. You do not need to book. They are not valid for admission to special events or to any chargeable guided tours.

You can become a Friend of St Paul's and benefit from free sightseeing visits for a year, discounts at our shop and priority access to events and services.

How do I book?

When you choose your ticket type you will be taken to our online booking system.
Most of our tickets require you to first select the date and time for your visit using the calendar button.
Select the number of tickets you require. You can also add a guidebook, then click ‘add to basket’.
After completing your order you will receive a confirmation email with your E-ticket attached.
Remember to bring your E-ticket with you – you can either show it on a mobile device or print it.

How do I pay?

We accept Visa, MasterCard, American Express and JCB credit and debit cards. We also accept cash for walk-up visits.

Why can’t I select the date or entry timeslot I want?

Either the date is one on which we are not open for sightseeing, or tickets have not yet been released for booking. Sightseeing tickets can usually be booked from three months in advance. Please check our calendar for details of our sightseeing opening hours and any events. If the timeslot or event should be bookable but you cannot select it, it will mean it is fully booked.

I haven’t received my confirmation email and tickets.

Despite our best efforts, sometimes our emails will go to your junk or spam folders, so please check these first.

If you still can’t find it, please contact our Sales and Admissions team on admissions@stpaulscathedral.org.uk.

Please include as much detail as possible – ideally either the confirmation number from the order confirmation page, or the cart ID from your WorldPay payment confirmation email. If we are unable to reply before your visit, your tickets can be reprinted on arrival by providing a team member with either the confirmation number or cart ID.

Can I arrive earlier or later than the sightseeing entry timeslot I booked for?

Our E-tickets allow a 10-minute flexibility before or after the booked entry timeslot, subject to sightseeing opening hours.

If you are early, we will usually be happy to welcome you unless capacity restrictions mean we cannot. If you miss your timeslot, we will usually be happy to welcome you later that day, subject to opening hours.

Please note that we will not refund missed visits and we reserve the right to charge a reasonable amendment fee to reschedule a visit date and / or entry timeslot.

If you have booked an Annual Pass, this ticket is valid from the date and entry timeslot you selected regardless of whether you visit then or not. After that date, it can be used at any time within sightseeing opening hours.

I have a St Paul’s Cathedral Annual Pass, a Friend of St Paul’s membership or an open dated ticket.

Please check our sightseeing opening hours and bring your Annual Pass, membership card or open dated ticket with you on the day. You do not need to book.

Amending your ticket

My plans have changed. Can I change my date or entry time, or cancel for a refund?

If you need to amend your booking please contact us in advance of your visit by replying to your order confirmation email or emailing admissions@stpaulscathedral.org.uk.

Please check our sightseeing opening hours to help choose your new visit date and entry timeslot. We can also issue open dated tickets instead (except for family tickets). We reserve the right to charge a reasonable amendment fee to change a visit date and / or entry timeslot.

All tickets are non-refundable.

Preparing for your visit

Is there a dress code for the Cathedral?

There is no formal dress code to visit the Cathedral, although as a place of worship, we ask that all visitors wear suitable attire. We recommend that those climbing to the Dome Galleries, or on our Triforium tour, wear comfortable footwear.

I have a disability/specific access need. What support is available at the Cathedral?

We have a number of measures in place to ensure disabled visitors get the most out of the Cathedral. Please visit our accessibility page for more information.

Coming to services

What are the daily services? And can anyone attend?

Please check our service times before visiting. All are very welcome at our daily services. Our daily services are always free to attend and you do not need a ticket.

How do I visit for private prayer?

Whenever the Cathedral is open to the public, you are welcome to enter St Dunstan’s Chapel for private prayer and contemplation or to light a candle. There is no charge and you do not need a ticket.

Tickets for specific visitors

I'm a former chorister of St Paul’s Cathedral. How do I book my free tickets?

We offer members of the Guild of the Companions of St Paul complimentary entry for themselves and up to six accompanying family members. Book your tickets.

I have a disability. Do I have to pay to visit?

Disabled visitors are able to claim a free sightseeing admission ticket for themselves and an accompanying carer or companion. These tickets can be booked in advance or requested when you arrive.

You can read more about accessibility at the Cathedral.

I’m a member of the clergy. Do I have to pay to visit?

We offer free sightseeing admission to serving clergy and their immediate family members with them (partners, children and parents).

Please check our sightseeing opening hours and request your tickets when you arrive. You do not need to book. Please note that you will need to be identifiable to our team as a member of clergy so it can help to be in clerical dress, or to have an ID.

I have a parish pass/clergy card. Do I have to pay to visit?

Parish passes allow the bearer to receive free sightseeing admission. Clergy cards allow the member of clergy bearing it to bring members of their congregation, up to 20 people, and all receive free sightseeing admission.

Please check our sightseeing opening hours and request your tickets when you arrive. You do not need to book.

Parish passes and diocesan clergy cards are available for parish churches and members of clergy (lay or ordained) within the Diocese of London. Please contact our Business Support Team to apply for a card or pass or for any queries about an existing card or pass. Email bst@stpaulscathedral.org.uk

Does St Paul’s Cathedral provide free tickets for charity requests?

We are able to support sightseeing ticket requests from charities registered in England and Wales. We can offer up to four open dated complimentary tickets suitable for a raffle or competition and will consider one request per charity per year.

Please download a charity request form and send it to us at bst@stpaulscathedral.org.uk. We aim to respond to all requests within 14 working days.

Using offers, vouchers and Clubcard partner codes

I have a London Pass or an entrance voucher issued by a tour operator, online travel agency (OTA) or gift experience provider.

Please check our sightseeing opening hours and bring your Pass or entrance voucher with you on the day. You do not need to book. Please follow any additional instructions issued with your voucher, such as printing it if this is specified.

How do I use the National Rail 2 for 1 offer?

The offer is two admission tickets for the price of one adult ticket. This is currently £25.

The offer can only be pre-booked online. Please visit the National Rail website to register your journey details and make your booking. When on our online booking system, please read the booking instructions carefully. When you visit you will need to show us a train ticket to London for each person within a 2 for 1 pair.

Please note that for some ticketing scenarios, it can be better value not to use the 2 for 1 offer. The 2 for 1 offer is for two individual admission tickets only and guided tours or special event tickets are not eligible. It cannot be used in conjunction with any other offer or promotion.

How do I visit with a Tesco Clubcard Partner code?

Tesco Clubcard Partner codes are validated on arrival only, not online. Please check our sightseeing opening hours and bring your code with you on the day. You do not need to book.

Tesco Clubcard Partner codes can be used as part or full payment against our walk-up individual and family admission tickets only. No change will be given. They cannot be used with group tickets, guided tours, guidebooks, special event tickets or in conjunction with any other offer or promotion.

How do I visit with a National Art Pass?

Please check our sightseeing opening hours and bring your National Art Pass with you on the day. You do not need to book.

A National Art Pass entitles you to 50% off our walk-up individual adult, concession or child admission tickets. It does not give a discount on group tickets, guided tours, guidebooks or special event tickets. It cannot be used in conjunction with any other offer or promotion.

How do I visit with a Blue Peter Badge ID card?

Please check our sightseeing opening hours and bring your Blue Peter Badge and ID card with you on the day. You do not need to book.

Up to two Blue Peter Badge ID cardholders aged 6-15 years old can receive a free child admission ticket when accompanied by a full paying adult or concession ticketholder, or a disabled visitor ticketholder. You are welcome to pre-book the accompanying person’s ticket in advance and we will issue the free ticket on arrival.

The free admission offer does not apply for group tickets, guided tours or special event tickets and it cannot be used in conjunction with any other offer or promotion.