Return Policy | SHEIN USA (2024)

Return Policy | SHEIN USA (1)

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\r\n\t\t\t\tMost items sold on SHEIN.com may be returned, with some exceptions (see\r\n\t\t\t\tNon-Returnable Items below), within 30 days after the date of delivery if they meet all applicable return requirements listed below.\r\n\t\t\t

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\r\n\t\t\t\tReturn Requirements for Return-Eligible Items\r\n\t\t\t

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\r\n\t\t\t\tAll Clothing Items, Including Wedding Dresses, Suits, and other Formal\r\n\t\t\t\tAttire:\r\n\t\t\t

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\r\n\t\t\t\tItems must be returned in new, unworn, unwashed, undamaged, and unaltered\r\n\t\t\t\tcondition and have the original tags attached and the hygiene sticker (if\r\n\t\t\t\tapplicable) intact.\r\n\t\t\t

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\r\n\t\t\t\tHuman Hair Wigs:\r\n\t\t\t

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\r\n\t\t\t\tItems must be returned in new, unworn, unwashed, undamaged, and unaltered\r\n\t\t\t\tcondition and have the original tags attached. Specifically, items will\r\n\t\t\t\tbe inspected for evidence of washing, bleaching, cutting, or other alteration\r\n\t\t\t\tor damage.\r\n\t\t\t

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\r\n\t\t\t\tShoes, Bags & Luggage:\r\n\t\t\t

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\r\n\t\t\t\tItems must be returned in new, unworn, undamaged condition with the original\r\n\t\t\t\tbranded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust\r\n\t\t\t\tbags). Shoes must have been tried only on a soft, clean surface.\r\n\t\t\t

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\r\n\t\t\t\tFurniture:\r\n\t\t\t

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\r\n\t\t\t\tItems must be returned in new, unused, and undamaged condition, and in\r\n\t\t\t\tthe original packaging (including all accessories, manuals, and parts included).\r\n\t\t\t

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\r\n\t\t\t\tElectronics:\r\n\t\t\t

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\r\n\t\t\t\tCell phones, laptops, tablets, projectors, 3D printers, earphones, smart\r\n\t\t\t\twatches, gaming consoles (such as PlayStation and Switch consoles), and\r\n\t\t\t\tother electronics must be returned in new, unused, inactivated condition,\r\n\t\t\t\tin their original packaging.\r\n\t\t\t

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\r\n\t\t\t\tIf these items arrived to you damaged, or did not start upon arrival, or malfunctioned within 30 days after the date of delivery, not due to your misuse or other action, please contact us immediately and return the item, postmarked within 30 days after the date of delivery, in its original\r\n\t\t\t\tpackaging and with all manuals and parts included. We will inspect and\r\n\t\t\t\ttest it upon arrival at our warehouse. If our testing determines that the\r\n\t\t\t\tproduct was damaged, did not start, or malfunctioned, through customer\r\n\t\t\t\tmisuse, tampering or other customer action, or if the returned product\r\n\t\t\t\tis missing parts, manuals, or the original packaging, then the return will\r\n\t\t\t\tbe rejected. If you need to claim a manufacturer’s warranty, we can help\r\n\t\t\t\tyou contact the manufacturer.\r\n\t\t\t

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\r\n\t\t\t\tNote: If you have saved any personal information on an electronics item\r\n\t\t\t\tthat you intend to return, first erase this information completely by following\r\n\t\t\t\tmanufacturer instructions before returning the items to us.\r\n\t\t\t

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\r\n\t\t\t\tAll Other Categories:\r\n\t\t\t

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\r\n\t\t\t\tItems must be returned in their original, unused, unaltered, and unwashed,\r\n\t\t\t\tcondition with all tags attached and in their original packaging.\r\n\t\t\t

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\r\n\t\t\t\tNon-Returnable Items\r\n\t\t\t

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\r\n\t\t\t\tThe following items cannot be returned or exchanged:\r\n\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tBodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products\r\n\t\t\t\t\tand any other items for which return or exchange is noted as not being\r\n\t\t\t\t\tsupported on the product page.\r\n\t\t\t\t\r\n\t\t\t

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\r\n\t\t\t\tFree gifts cannot be returned or exchanged.\r\n\t\t\t

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\r\n\t\t\t\tCustomized items cannot be returned or exchanged. In addition, order cancellation\r\n\t\t\t\tfor customized items is not supported.\r\n\t\t\t

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\r\n\t\t\t\tQuality Check for Returns\r\n\t\t\t

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\r\n\t\t\t\t1. When a return item arrives at our warehouse, we will inspect and/or\r\n\t\t\t\ttest it to ensure it is return- eligible and meets the applicable return\r\n\t\t\t\trequirements listed above. If the item passes our quality check, we will\r\n\t\t\t\tissue a refund. If our inspection finds that the returned item is not return-eligible\r\n\t\t\t\tor does not meet the return requirements listed above, we will reject the\r\n\t\t\t\treturn and refuse to issue a refund or credit.\r\n\t\t\t

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\r\n\t\t\t\tIf the return item is rejected, we will send the item back to you at the\r\n\t\t\t\tsame address that was specified in the original order and will deduct its\r\n\t\t\t\treturn shipping fee from the amount of refund of other item(s) returned\r\n\t\t\t\tin the same order, if any. Currently, the return shipping fee for sending\r\n\t\t\t\tthe rejected-return item to you is $7.99, and we reserve the right to adjust\r\n\t\t\t\tthis fee.\r\n\t\t\t

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\r\n\t\t\t\t2. In certain cases, we reserve the right, at our sole discretion, to\r\n\t\t\t\toffer a refund on the rejected-return item, instead of sending it back\r\n\t\t\t\tto you.\r\n\t\t\t

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\r\n\t\t\t\t3. If you receive a damaged/defective item, please contact SHEIN Customer\r\n\t\t\t\tService within 24 hours of receipt.\r\n\t\t\t

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\r\n\t\t\t\tReturn Shipping Fee\r\n\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tReturn Shipping is free on your 1st return package for any order. \r\n\t\t\t\t\r\n\t\t\t\tYou must use the return label (\"Return Label\") we provide (See \"Return Request Process\" section below for details), then send the return package to us postmarked within 30 days after the delivery date.\r\n\t\t\t

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\r\n\t\t\t\tIf you have already returned item(s) from an order but would like to make\r\n\t\t\t\t\r\n\t\t\t\t\tadditional returns\r\n\t\t\t\t\r\n\t\t\t\tof item(s) in the same order, you can use the Return Label we provided,\r\n\t\t\t\tand a\r\n\t\t\t\t\r\n\t\t\t\t\t$7.99 shipping fee\r\n\t\t\t\t\r\n\t\t\t\twill be deducted from your refund. Please note that additional returns must also be postmarked within 30 days after the delivery date.\r\n\t\t\t

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\r\n\t\t\t\tReturn multiple items from different orders in the same package\r\n\t\t\t

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\r\n\t\t\t\tIf you want to return items from different orders, you can return them\r\n\t\t\t\ttogether. When the items you returned meet the conditions for merging labels,\r\n\t\t\t\tyou can select all the items in the COMBINE RETURN LIST. Remember to keep\r\n\t\t\t\tall of the items to be returned in one package.\r\n\t\t\t

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\r\n\t\t\t\tReturn Request Process\r\n\t\t\t

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\r\n\t\t\t\tReturn Policy | SHEIN USA (2)\r\n\t\t\t

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\r\n\t\t\t\t1. Sign into your SHEIN User Account.\r\n\t\t\t

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\r\n\t\t\t\t2. Go to \"\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tMy Orders\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\" and find the order that contains the item(s) you would like to return\r\n\t\t\t\tand click \"Order Details\".\r\n\t\t\t

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\r\n\t\t\t\t3. Then click the \"Return Item\" button, select the item(s) you would like\r\n\t\t\t\tto return, indicate the reason, and click \"Next Step.\" Please note that\r\n\t\t\t\tsome items are non-returnable as specified above.\r\n\t\t\t

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\r\n\t\t\t\t4. Select the \"Refund Method.\"\r\n\t\t\t

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\r\n\t\t\t\t5. Select the \"Return Method\": You can return either by USPS or UPS or\r\n\t\t\t\tdrop off your returned items in selected\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tForever 21\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\tStores. You can use either the Return Label (Printer Required) or the\r\n\t\t\t\tQR Code (No Printer Required) that we provide. The Return Label and QR\r\n\t\t\t\tCode only work if you are shipping within the US.\r\n\t\t\t

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\r\n\t\t\t\tPlease note that due to logistic carriers' restrictions, some return methods\r\n\t\t\t\tmay not be supported for your return.\r\n\t\t\t

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\r\n\t\t\t\ta.For Mail Returns, pack your return item(s) securely, in the original package if possible, and securely tape the Return Label on the outside of your return package. Mail or ship the return package at your nearest USPS or UPS (as applicable) location. Your return package must be postmarked within 30 days after the delivery date.\r\n\t\t\t

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\r\n\t\t\t\tb.For returns at\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tForever 21\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\tstores, bring your item to the designated Forever 21 store along with the provided QR code within 30 days after the delivery date. To expedite the return process, please ensure to bring the original SHEIN bag with you. Refunds or exchanges will be processed within 24 hours for approved items upon drop-off.\r\n\t\t\t

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\r\n\t\t\t\t6. Please note that returned items must be correctly shipped using the\r\n\t\t\t\tcorrect Return Label or QR Code. If there are multiple Return Labels or\r\n\t\t\t\tQR Codes for multiple items to be returned, please do not mix them up.\r\n\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tNOTE:\r\n\t\t\t\t\r\n\t\t\t

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\r\n\t\t\t\t1. Please do NOT send your return to the sender's address on your original\r\n\t\t\t\tpackage. This is not the return address and will affect the processing\r\n\t\t\t\tof your return. You should only send it to the address on the Return Label\r\n\t\t\t\twe provide.\r\n\t\t\t

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\r\n\t\t\t\t2. Please make sure you do not include any items that were not purchased\r\n\t\t\t\ton the SHEIN Site or App by mistake in your return package. We will not\r\n\t\t\t\tbe responsible for sending those items back to you.\r\n\t\t\t

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\r\n\t\t\t\t3. To ensure a smooth and timely refund process, please make sure that\r\n\t\t\t\tthe item(s) you are returning match(es) the details listed on your return\r\n\t\t\t\trequest. Any discrepancies may cause delays or prevent us from being able\r\n\t\t\t\tto process your return.\r\n\t\t\t

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\r\n\t\t\t\tLocate the Generated Return Label\r\n\t\t\t

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\r\n\t\t\t\tFind the order containing the returned item(s) in the “\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\tMy Orders\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t” section of your User Account. → Click “Order Details” → Click “\r\n\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t” → Click “Details” → Click “Save the Label” to view and download the\r\n\t\t\t\tReturn Label.\r\n\t\t\t

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\r\n\t\t\t\tReturn Policy | SHEIN USA (3)\r\n\t\t\t

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\r\n\t\t\t\tRefunds\r\n\t\t\t

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\r\n\t\t\t\t1. Refunds will be issued only after a return-eligible item, postmarked within 30 days after the delivery date, has been received at our warehouse and has passed our quality check.\r\n\t\t\t

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\r\n\t\t\t\t2. For products that are returned in accordance with this Return Policy\r\n\t\t\t\tand pass our quality check, refunds will be processed within 7 business\r\n\t\t\t\tdays after we receive your return package. The refund will be issued to\r\n\t\t\t\tthe original payment method or your SHEIN Wallet, as per your request.\r\n\t\t\t

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\r\n\t\t\t\tUnfortunately, due to transportation delays, your refund may require an\r\n\t\t\t\tadditional 3-5 days to process. Thank you for your patience and understanding.\r\n\t\t\t

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\r\n\t\t\t\t3. The original shipping fee, if any, is non-refundable.\r\n\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tNOTE:\r\n\t\t\t\t\r\n\t\t\t\tIf you have any issues with your return, please contact Customer Support\r\n\t\t\t\twithin 90 days after your purchase date.\r\n\t\t\t

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\r\n\t\t\r\n\t\t\tSTART RETURN\r\n\t\t\r\n\t

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This Exclusive 5% Discount may be used in conjunction with coupons that may be available to you. The products with the Exclusive 5% Discount will bear an exclusive discounted price logo. The Exclusive 5% Discount applies only to non-sale items that are currently in stock, and excludes sale, clearance or flash sale products and other targeted discounts. Therefore, a product that is not on sale and is covered by the Exclusive 5% Discount will no longer be covered by the Exclusive 5% Discount if such product goes on sale. The Exclusive 5% Discount does not apply to products from third-party sellers, virtual products (such as gift cards), taxes/shipping fees generated by the order or other additional charges.","SHEIN_KEY_PC_23627":"Note: The cumulative discount amount of the Exclusive 5% Discount shall not exceed {2} every {1} days.","SHEIN_KEY_PC_23628":"● SHEIN CLUB Shipping Coupons","SHEIN_KEY_PC_23629":"After becoming a member of SHEIN CLUB, you will receive SHEIN CLUB Shipping Coupons (“SHEIN CLUB Shipping Coupon(s)” or “Shipping Coupon(s)”) periodically as specified below. The SHEIN CLUB Shipping Coupons can be used towards specified shipping costs on orders of physical products you place on SHEIN.","SHEIN_KEY_PC_23630":"There are two types of SHEIN CLUB Shipping Coupons: the first type can be redeemed for free specified shipping, and the second type can be redeemed for a discount on specified shipping costs, associated with an order of physical products on SHEIN. For the first type, only one SHEIN CLUB Shipping Coupon may be used on an order. For the second type, multiple Shipping Coupons can be used on an order to reduce the shipping fee. SHEIN CLUB Shipping Coupons must be used at the same time that an order is placed and cannot be redeemed towards shipping costs of a previous order. The SHEIN CLUB Shipping Coupons can be used along with other promotional coupons or discounts. However, the SHEIN CLUB Shipping Coupons may not be used along other “free shipping” coupons. When the actual amount to be paid for an order does not meet the threshold of the regular free shipping promotion, the system will automatically use the SHEIN CLUB Shipping Coupon to offset all or part of the specified shipping costs incurred for the order. When the actual amount to be paid for an order meets the threshold of the regular free shipping promotion, the system will use the free shipping promotion and will not apply your SHEIN CLUB Shipping Coupon to the order. The SHEIN CLUB Shipping Coupons can only be used towards the purchase of products on SHEIN and cannot be redeemed towards shipping costs of any return items.","SHEIN_KEY_PC_23631":"The specific applicable conditions of your SHEIN CLUB Shipping Coupon can be viewed on the SHEIN CLUB Membership benefits page and on the “My Coupons” section (under “My Assets”) of your SHEIN User Account. We will also send you relevant benefits information and usage restrictions by email, APP PUSH, etc.","SHEIN_KEY_PC_23632":"SHEIN CLUB Shipping Coupons will be issued to SHEIN CLUB Members every {1} days and will have an expiration date as specified thereon. Please note the expiration date on your SHEIN CLUB Shipping Coupon and use it before the expiration date. Once a SHEIN CLUB Shipping Coupon has expired, the Coupon cannot be redeemed or otherwise used. Other restrictions can be viewed on {url:My Coupons} section of “My Assets” in your SHEIN User Account.","SHEIN_KEY_PC_23633":"● Earn Extra Points: 7/21-8/3","SHEIN_KEY_PC_23634":"After becoming a member of SHEIN CLUB, when you place an order on SHEIN, you will have the opportunity to earn SHEIN Bonus Points at a higher rate than those who are not members of SHEIN CLUB.The Earn Extra Points Benefit is in addition to any other multiple points campaign that we may be running at the time your order is placed. The applicable thresholds for earning Multiple Bonus Points with SHEIN CLUB can be viewed on the Member-Only page. Note that your Bonus Points can only be placed in your SHEIN User Account once you confirm delivery of your order. You can view the latest number of Bonus Points and their expiration dates in the \"{url:My Points}\" section of “My Assets” in your User Account.","SHEIN_KEY_PC_23635":"For example: If SHEIN is running a Double Points campaign and SHEIN CLUB Members who spend $50 or more (exclusive of tax) on an order can earn 2.5 SHEIN Points for every $1 spent on an eligible purchase in an order of $50 or more (exclusive of taxes), the following are the numbers of Bonus Points that a SHEIN CLUB Member and a non-Member can earn on an eligible order of $50 or more:","SHEIN_KEY_PC_23636":"","SHEIN_KEY_PC_23855":"Reminder: You are currently viewing the {0} Site SHEIN CLUB Membership Earn Extra Points benefit,","SHEIN_KEY_PC_23856":"which a single person can earn up to 500 Bonus Points every 31 day,","SHEIN_KEY_PC_23857":"with a maximum of {0} Bonus Points per person within the validity period of SHEIN CLUB Membership.","SHEIN_KEY_PC_23858":"SHEIN Bonus Points have an expiration date. Please note the expiration date on your SHEIN Bonus Points and use them before the expiration date. Once SHEIN Bonus Points has expired, the Points cannot be redeemed or otherwise used.","SHEIN_KEY_PC_17606":"{0}-Over {1}","SHEIN_KEY_PC_24975":"Business Days","SHEIN_KEY_PC_24976":"Days","SHEIN_KEY_PC_29621":"Arrives between {0}"},"vipLang":{"SHEIN_KEY_PC_16892":"Exclusive Icon","SHEIN_KEY_PC_16895":"Level-up Coupon","SHEIN_KEY_PC_16898":"Free Shipping Card","SHEIN_KEY_PC_16901":"Pop-ups Privileges","SHEIN_KEY_PC_16904":"Speedy Refund","SHEIN_KEY_PC_16906":"VIP SERVICE","SHEIN_KEY_PC_16908":"Free Festival Gifts","SHEIN_KEY_PC_16910":"SHEINISTA Magazine","SHEIN_KEY_PC_17146":"Reward","SHEIN_KEY_PC_16975":"{0} or {1} order(s)(over US$0.01) are required to earn {2} level.","SHEIN_KEY_PC_16977":"3 order(s)(over US$0.01) needed to become a SHEIN VIP!","SHEIN_KEY_PC_17145":"Spain station","SHEIN_KEY_PC_17417":"Spend at least {0} or place at least {1} order(s)(over {3}) to reach {2}.","SHEIN_KEY_PC_17423":"Spend at least {0} and place at least {1} order(s)(over {3}) to reach {2}.","SHEIN_KEY_PC_16976":"{0} required to become {1} level.","SHEIN_KEY_PC_17418":"Place {0} order(s)(over {2}) to reach {1}.","SHEIN_KEY_PC_17473":"The site you're browsing is not consistent with your membership site. For a better experience, please return to your membership's home site to explore more rewards.","SHEIN_KEY_PC_17023":"Tips","SHEIN_KEY_PC_17457":"Switch now","SHEIN_KEY_PC_17413":"Spend {0} or place {1} order(s)(over {2}) to retain this level.","SHEIN_KEY_PC_17414":"{0} order(s)(over {1}) to retain this level.","SHEIN_KEY_PC_17415":"Spend {0} or place {1} order(s)(over {2}) to reach the next level.","SHEIN_KEY_PC_17416":"{0} order(s)(over {1}) until next level.","SHEIN_KEY_PC_16888":"The Eligible Purchases means purchases on the SHEIN website during the past 12 months which is 45 days before 10th every month.","SHEIN_KEY_PC_16890":"The Eligible Purchases means purchases on the SHEIN website during the past 12 months which is 45 days before 6th every month.","SHEIN_KEY_PC_16889":"The eligible purchases mean the purchases on the SHEIN website during the past 12 months which is 45 days before 6th every month. 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You've achieved the highest level!","SHEIN_KEY_PC_17420":"Welcome to the SHEIN VIP!","SHEIN_KEY_PC_16859":"How do I join?","SHEIN_KEY_PC_16860":"Just sign up and you can join in our program. This program does not require any extra fees. You will upgrade and earn rewards when satisfied the times of eligible purchases or the amount of eligible spending.","SHEIN_KEY_PC_16861":"What can I get if I join in?","SHEIN_KEY_PC_16862":"Once you've joined our loyalty program, you can upgrade and earn rewards with every purchase you make. Rewards such as access to events & pop-ups, receive member exclusive promotions, and the latest fashion news.","SHEIN_KEY_PC_16863":"How can I find out my level?","SHEIN_KEY_PC_16864":"Once you've signed up, you can view more information on My Account page. 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Return Policy | SHEIN USA (2024)

FAQs

What happens if SHEIN rejects my return? ›

If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any.

Does SHEIN actually refund your money? ›

Yes, SHEIN Does Refund

If you're not happy with your purchase, SHEIN allows you to return items within a specific time frame, typically 45 days from the purchase date, as long as they are unworn, unwashed, with tags, and in their original condition.

Can I get a refund from SHEIN without returning? ›

SHEIN sometimes offers a one-time refund without requiring a return. However, this seems to occur at random, and there's no surefire way to receive this offer. Although unconfirmed, some people believe that SHEIN allows customers to keep very inexpensive items while still receiving a refund.

What do you say when making a return? ›

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

Does SHEIN actually check returns? ›

When you return an item, they inspect it to make sure it's in good condition and hasn't been worn outside of trying it on. This checks help SHEIN maintain high quality and customer satisfaction. This process ensures that the next person who orders that item gets something that's as good as new.

How many times can you get a refund from SHEIN? ›

No, Shein doesn't ban for returns as long as you follow company's return policy. With many reputable online retailers, you're often bound by a “return policy”, which limits your right to return an item. It usually covers a certain window of time, a certain dollar amount and the number of items you can return.

What items are not refundable on SHEIN? ›

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, DIY Supplies,Event & Party Supplies,Pet Supplies and accessories (except scarves, bags, and mermaid blankets).

Can I get a refund from SHEIN if I didn't receive it? ›

Send your request and check the instructions sent to your email address and Shein mailbox. As a rule, all lost orders are refunded.

How to ask for a refund on SHEIN? ›

Return Policy
  1. Sign into your SHEIN account.
  2. Find the order in My Orders & click "Return Item".
  3. Select the item(s) you would like to return, indicate the reason, then submit.
  4. Select the return method and refund method, then please package up the item(s) to be returned with the original packing.

What is the best excuse to return an item? ›

Return Reasons
  • Did not meet expectations: ...
  • Changed mind or impulse purchase: ...
  • Incorrect order: ...
  • Delivery delays: ...
  • Unwanted gifts: ...
  • Misleading product information: ...
  • Incompatibility or technical issues: ...
  • Unacceptable customer service:

Can I return an item without a reason? ›

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

Do I need a reason to return an item? ›

Tempting as it may be to protect your revenue by insisting on a justification for returns, such policies rarely serve merchants well. If a customer is unable to return an item, they may file a chargeback instead, even if they don't have a legitimate reason for doing so.

Why didn't I get my refund from SHEIN? ›

For security reasons, the refund will only be processed to the original card from which the payment has been deducted. If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

What items are not eligible for return on SHEIN? ›

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, DIY Supplies,Event & Party Supplies,Pet Supplies and accessories (except scarves, bags, and mermaid blankets).

How many free returns does SHEIN allow? ›

Yes, SHEIN offers free returns with some conditions: Free Return: You get one free return label per order. This means you can return any number of items within that order for free as long as you use the provided label.

What happens if my SHEIN order is returned to sender? ›

When your SHEIN package is marked as 'returned to sender,' it means it's heading back to SHEIN's warehouse for a few possible reasons. Maybe there was an issue with your address, or perhaps no one was available to receive the package on multiple delivery attempts. Don't worry, though! SHEIN doesn't leave you hanging.

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