Why is Rocket Money Charging Me? | Rocket Money Help Center (2024)

FAQs

Why is Rocket Money Charging Me? | Rocket Money Help Center? ›

While Rocket Money is a free app, there are several optional paid services and features that could result in a charge or transfer appearing on your bank or credit card statement: Smart Savings Deposits: These are not charges, but deposits into a Smart Savings account that's tied to your Rocket Money account.

Rocket Money is a free service to use, but we also provide optional paid services to help you save money. Learn about them here! At Rocket Money, we're committed to fostering your financial prosperity.

Rocket Companies also popular financial services, like Rocket Mortgage and Rocket Loans. 🌟 Rocket Money is a trusted budgeting tool used by over 5 million members to help you manage your finances and track subscriptions.

Bill Negotiation Fee: If we successfully negotiate your bills and secure you savings, we'll charge a fee based on 35% - 60% of your first year's savings. You decide the percentage within this range!

Identify all your subscriptions. Check your credit card statements for recurring payments. One easy way to do this is use a subscription tracking tool, such as Rocket Money or OneMain Trim, which finds and then helps you cancel subscriptions you no longer want.

To cancel a bill negotiation, simply shoot us an email to Negotiations@rocketmoney.com and request your bill negotiation to be cancelled.

The complaint alleges that the manipulative design of Rocket Money's interface and its misleading representations to consumers are unfair, deceptive, and abusive practices under the Dodd-Frank Act.

Is Rocket Money not free anymore? ›

Rocket Money's free version only shows you your subscriptions -- it won't cancel them for you. To access this service, you'll need to pay $4 to $12 per month for the paid version. You choose your amount, and you'll enjoy the same features however much you pay.

You can also call them at (888) 579-5910 between 6:00 a.m. - 11:30 p.m. EST.

Is Rocket Money safe? Rocket Money utilizes the same security technology as banks do including 256-bit encryption. Its partner, Plaid, is trusted by many prominent fintech companies including Venmo. In short, Rocket Money is about as safe as any online financial service can be.

In June, a California resident sued Rocket, alleging that the lender made unsolicited calls and sent text messages to consumers who registered their phones on the DNC registry. Rocket, in response, also dismissed the lawsuit as baseless.

Generally, you'll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.