Upgrade Your Phone & Internet Equipment | Cox (2024)

Cox is currently updating the network with better, more efficient technology. The transition benefits include: maximizing the Internet speeds your plan allows for and experiencing uninterrupted use of Cox Voice Telephone service which prepares you for a smooth migration in the near future to our next-generation services, all at no cost to you.

No. The tech visit or self installation option (if applicable) will be at no additional cost. Customers will also need new equipment as part of the update, which is offered at no additional charge or at a discount –depending on the equipment option selected. Call us to request your new equipment at 1-866-961-0848.

Someone over the age of 18 will need to be present for the Cox technician to install new equipment inside your home and complete the update if you don't qualify or don't choose to self-install the new equipment.

The biggest impacts now may be slow speeds because of the older Internet modem. Eventually customers will need to make the update to continue receiving phone service.

Currently, Cox Internet customers will achieve the maximum Internet speeds their plan allows while Cox Voice Telephone customers can enjoy features such as TV Caller ID, Cox Mobile Connect and Voice Tools. In the near future, more efficient, updated technology service will enable more innovative features. For example, phone customers can take advantage of the next generation features like reducing robo-calls, a new Voice Everywhere app and enhanced 911.

The tech visit will last approximately two (2) hours. If the tech encounters additional issues while in your home, it may take longer.

Yes, affected Cox Internet and Cox Voice Telephone customers will be directly contacted by Cox to schedule a technician to come to their home or to self-install (if applicable) and replace outdated Internet and Phone equipment to the latest technology.

As of today, we do not have a deadline for transitioning to updated technology, but we are phasing out older telephone technology on our network and eventually ALL Cox Voice Telephone customers will need to transition to retain service. We encourage all Cox Voice Telephone customers with outdated equipment to call Cox and schedule a free update so that in the near future they can take advantage of the next generation features like reducing robo-calls, a new Voice Everywhere app and enhanced 911. We also want you to get the maximum speeds your plan allows. Please call 1-855-808-9265 or visit cox.com/equipmentupdates to get started.

Cox recognizes that access to local emergency services is vital to all residents and Cox Voice Telephone customers who qualify for Lifeline service will continue to benefit from the same discounted service.

Lifeline is a federal/state program that helps make home telephone service more affordable for qualified customers. Under the federal Lifeline program, telephone customers who are eligible for certain public assistance programs or whose income meets program criteria are entitled to receive a basic telephone service discount.

A battery is not automatically included with the modem. The cost for a battery from Cox is dependent on the type of modem. The CARE agent will provide the battery option during the conversion process. Exceptions include existing Lifeline customers who will have a battery provided at installation at no charge as long as their Lifeline eligibility is current.

In the event of a power outage, the battery provides up to twenty-four hours of standby service or up to twelve hours of talk time using a corded telephone connected directly to the telephone modem or gateway. If you opt for a battery, it is recommended that you check the status of the battery regularly. The battery only provides continuity of phone service, it does not support Internet in a power outage.

Customers who want a battery should request one when they call to schedule the service for updating their equipment.

The technician will install the battery free of charge during the update. Battery requests made after the completed update may be subject to an installation charge.

We are proactively notifying customers affected by the update through mailed and emailed notifications.