Shein Flew Influencers to China to Help Its Image. A Backlash Ensued. (2024)

Business|Shein Flew Influencers to China to Help Its Image. A Backlash Ensued.

https://www.nytimes.com/2023/06/29/business/shein-influencers-backlash.html

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The fast-fashion company’s attempt to rebut allegations of forced labor and poor working conditions was met with incredulity online.

Shein Flew Influencers to China to Help Its Image. A Backlash Ensued. (1)

When the ultrafast-fashion retailer Shein invited Kenya Freeman on a free two-week trip to China, she was thrilled. It has become a status symbol for Instagram and TikTok creators to be taken on paid excursions by brands, and Ms. Freeman, who had also been designing clothes for Shein for two and a half years, saw it as a major opportunity.

But while brands often plan such trips to promote new products or generate online buzz, Shein’s pitch was unusual: She was among half a dozen influencers in the United States who would tour its factories and a shipping center, and meet workers. Shein, which has been under growing regulatory scrutiny as it grapples with accusations that its goods are made with forced labor, was hoping that the creators would post a more upbeat narrative about the company during their travels.

That part worked: Ms. Freeman created 11 Instagram posts, including videos, extolling Shein and its labor conditions on Instagram, where she has 31,600 followers. She and other creators enlisted by Shein highlighted tidy stacks of clear Shein packages, robots moving merchandise and rows of happy workers.

“They weren’t even sweating,” one creator, Destene Sudduth, posted to Instagram and TikTok. (Ms. Sudduth did not respond to a request for comment.)

But rather than win hearts and minds, Shein and the creators have been roundly blasted in the past week by social media users who have viewed the videos incredulously. Shein has been forced to issue a statement saying it was “saddened” to see the backlash against its creators and has conducted what Ms. Freeman described as a “wellness check” to gauge how creators were faring after the torrent of online vitriol.

The creators have been deleting negative comments on their social media accounts and posting defensive videos. And the trip has become a cautionary tale for marketers, as Shein’s efforts to help its reputation using influencers managed to alienate consumers and draw even more attention to allegations of unsavory business practices.

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Shein Flew Influencers to China to Help Its Image. A Backlash Ensued. (2024)

FAQs

Shein Flew Influencers to China to Help Its Image. A Backlash Ensued.? ›

A Backlash Ensued. The fast-fashion company's attempt to rebut allegations of forced labor and poor working conditions was met with incredulity online. When the ultrafast-fashion retailer Shein invited Kenya Freeman on a free two-week trip to China, she was thrilled.

How did Shein respond to backlash? ›

Shein's response

In response to the backlash, Shein stated that the trip was part of its commitment to transparency. The company believes that the videos from the influencers and their commentary are authentic, respecting their perspectives and voices.

How did Shein' influencer trip backfire? ›

Many of the influencers' followers were upset because the Innovation Center does not accurately portray what really happens in factories, according to reports. Followers called the trip propaganda due to Shein's deep, nightmarish history of allegedly abusing workers in harmful work environments.

What is the controversy with Shein products? ›

The e-commerce brand, which is reliant on digital influencer marketing to generate the majority of its advertising, has been found to severely underpaid workers, exploit and plagiarize the designs of emerging creatives, has reportedly sold Nazi symbols and produces garments that contain an unsafe level of toxic ...

Does Shein use child labor, yes or no? ›

"We have zero tolerance for forced labor. We have zero tolerance for child labor," says Shein's Pernot-Day, adding that the company requires its manufacturers to comply with their local laws. Some of Shein's 5,000-some manufacturers are now in Brazil and Turkey, but most remain in China.

Why did Shein get banned? ›

At the same time, Shein and Temu have been accused by American lawmakers of failing to ensure their supply chains comply with the Uighur Forced Labor Prevention Act (UFLPA) passed last June to penalize Beijing's systematic rights abuses against the Muslim minority group in the western Xinjiang region.

Why does Shein have a bad reputation? ›

Why do people say Shein is unethical? People say Shein is unethical due to concerns about its environmental impact, labor practices, and alleged design theft. The brand's heavy use of harmful materials, rapid production, and lack of transparency raise ethical issues.

Does Shein send free clothes to influencers? ›

Shein's influencer program is a great way to get free clothes and earn some extra cash. Just fill out the online application or send a pitching email to blogservice@shein.com. If you're selected to be an influencer, Shein will send you a follow up email in 7-10 business days and you can negotiate a contract with them.

Why is Shein so cheap? ›

Outsourcing labor

One of the key ways that Shein and other fast-fashion brands keep prices low is by outsourcing manufacturing labor to cheaper markets, said Dana Thomas, a Paris-based fashion journalist and author of “Fashionopolis: The Price of Fast Fashion and the Future of Clothes.”

Does China own Shein? ›

Shein (/ˈʃiːɪn/ SHEE-in; styled as SHEIN; Chinese: 希音; pinyin: Xīyīn) is a fast fashion retailer. Founded in Nanjing, China, in October 2008 as ZZKKO by entrepreneur Chris Xu, Shein grew to become the world's largest fashion retailer as of 2022. The company is currently headquartered in Singapore.

How much does Shein pay their workers in China? ›

Workers in Shein factories on average earn between 6,000 and 10,000 Chinese yuan per month, or about $831 to $1,385, according to a Tuesday report from human rights and environmental advocacy organization Public Eye.

Is everything from Shein shipped from China? ›

As such, it's easy to see why nearly all of SHEIN's orders are shipped from China—it's simply the most efficient way for them to stay competitive in today's crowded e-commerce landscape!

Why are people boycotting Shein? ›

Shein, a global fast-fashion giant based in China, faces a boycott campaign amid allegations of Uyghur forced labor.

Is it safe to wear Shein clothes? ›

For Diamond's study, commissioned by Marketplace, researchers tested 38 samples of children's and adult clothes and accessories. One in five had concerning levels of chemicals, like lead, PFAS, and phthalates. Unsurprisingly, one of the worst offenders was SHEIN.

Can I trust Shein products? ›

Is Shein legit or a scam? Shein operates as a legitimate online store on its website and app. With its roots in China and operational headquarters now in Singapore, Shein is known for an endless selection of stylish clothes and trendy accessories at appealing prices.

Why did people stop supporting Shein? ›

As most of you already know, Shein was exposed as being an extremely unethical company in 2022. This is because of its violation of labor laws, stolen clothing designs, and drastic negative effects on the environment.

What is the action against Shein? ›

Fashion e-commerce giant Shein has been accused of copyright infringement in a class-action lawsuit that alleges the company uses data scraping and electronic monitoring to identify popular designs and steals them to generate its products.

Is Shein violating labor laws? ›

Why are the companies under investigation by Congress? Both Shein and Temu have been accused by a House committee of using forced labor from the autonomous region of Xinjiang in China. According to the U.S. State Department, 12 million Uyghurs, Turkic-speaking Muslims, live in Xinjiang and are native to the region.

Why do people criticize Shein? ›

Shein has been criticized for its lack of transparency regarding its manufacturing processes. Without this information, it's difficult to determine if workers are being treated fairly or if sustainable practices are being used.

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