Scotiabank Help Centre (2024)

FAQs

Why can't I access my Scotia online banking? ›

If you've already entered your password incorrectly 5 times, you'll be locked out of the system for several hours before you can try again. If you don't remember your password, please click on our 'Forgot Password' link. This will direct you to a secure area where you can replace the forgotten password.

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

If your chequing account, savings accounts, debit card, or Mastercard is locked, or you can't unlock your card on the app, please call us at 1-800-472-6842 or visit one of our branches.

If you want to talk to a person online, the Scotiabank chatbot can connect you directly with a live chat customer care advisor. Our English-speaking advisors are online daily from 8 am to 10 pm ET, and our French-speaking advisors are online Monday through Friday, 8 am to 3 pm ET.

Please ensure you are using an up to date and fully supported browser to use Digital Banking. Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

If you enter your password incorrectly three times, your account will be locked for security reasons.

Some common reasons for an account to be blocked or frozen include suspected fraudulent activities, suspicious transactions, non-payment of dues, or violation of bank policies. To unblock or unfreeze your bank account, you will need to contact your bank's customer support or visit your nearest branch.

How do I send a message to Scotiabank? ›

Sign in to online banking. From your Accounts page, select Communications Centre. Select Tax Documents. Select which accounts you'd like to view tax documents for and for which period.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

Common reasons consumers are turned down for a bank account include a history of overdrafts, unpaid bank fees or suspected fraud. Applications can also be denied due to mistakes on one's checking account report. If you've been denied a bank account, ask the bank why this happened.

When a bank freezes your account, it means there may be something wrong with your account or that someone has a judgment against you to collect on an unpaid debt. An account freeze essentially means the bank suspends you from conducting certain transactions.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.