Refund Receipt vs Credit Memo | Novi AMS Help Center (2024)

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A refund receipt reflects a refund that you gave to a customer. In many cases, refund receipts will be used to document credit card refunds, but they can also account for other types of refunds to customers.

Accounting

When a refund receipt is created, QuickBooks will debit (lower) the revenue tied to the items you are refunding. The system will also credit (also lower in this case) the bank account or undeposited funds account that is used for batching payments.

Refund Receipt vs Credit Memo | Novi AMS Help Center (1)

A credit memo reflects a "credit" on a customer's account. Often, credit memos are the result of an unpaid invoice being "written off." However, they can also be used to reflect that you have decided to credit a customer for a particular purchase. For instance, a member could not make a class, and you decided to leave a credit on their account towards a future class. In the case of a paid invoice or sales receipt, this reflects the fact that you are holding on to the customer's money in lieu of refunding it.

Accounting

When a credit memo is created, like a refund receipt, QuickBooks will debit (lower) the revenue tied to the items you are refunding. Unlike a refund receipt, the system will credit (lower in this case) your accounts receivable, not your undeposited funds account.

Refund Receipt vs Credit Memo | Novi AMS Help Center (2)

Refund Receipt vs Credit Memo | Novi AMS Help Center (2024)

FAQs

Refund Receipt vs Credit Memo | Novi AMS Help Center? ›

When a credit memo is created, like a refund receipt, QuickBooks will debit (lower) the revenue tied to the items you are refunding. Unlike a refund receipt, the system will credit (lower in this case) your accounts receivable, not your undeposited funds account.

Is a refund a receipt or credit note? ›

The credit note reverses the sale recorded by the original invoice, and the refund reverses the receipt. Unallocate the original invoice and customer receipt or credit note so that the invoice is outstanding and the receipt becomes a payment on account, or the credit note becomes a stand-alone credit note.

What is a credit memo for a customer refund? ›

A credit memo is a posting transaction that can be applied to a customer's invoice as a payment or reduction. A delayed credit is a non-posting transaction that you can include later on a customer's invoice. A refund is a posting transaction that is used when reimbursing a customer's money.

What is the difference between credit and refund? ›

Answer : Refund has an associated payment transaction (i.e. against an original Capture) where a Credit just uses the payment details to put money back on the card regardless of any Capture transaction.

What is the difference between a memo and a receipt? ›

Receipts are accounting documents that denote payment for goods and services to suppliers or any other company. In comparison, cash memos track transactions involving purchases, sales and receiving payments from buyers in exchange for products.

Why did I receive money from credit memo? ›

Summary. The most common type of credit memorandum (or credit memo) is issued by a seller and given to a buyer as a means to reduce the amount that the buyer owes. Credit memorandums are usually issued because of a price dispute or a buyer returning goods.

What are some reasons you would request a credit memo? ›

A business issues a credit memo when it needs to reduce the amount a customer owes. This usually happens when there's been an overcharge, a product return, or a service issue. A business will use a debit memo when it needs to increase what a customer owes.

Is credit memo a receipt? ›

A credit memo is a negative invoice you send to buyers to reduce the price of a previous invoice. Generally, you'll issue the memo whenever the buyer has a qualifying reason not to pay the total amount of an invoice. Remember, the memo isn't the same as a refund. A refund reverses the original purchase.

Is it legal to give a credit note instead of a refund? ›

No. You can insist on the full repayment of your money. If you accept a credit note you may not be able to exchange it for cash later on if you cannot find anything else in the shop that you like.

What is another name for a credit memo? ›

A credit memo is also known as a credit memorandum or a credit note. A credit memo is different from an invoice, a refund or a debit memo (the last one increases the amount a customer owes).

Is a credit memo legally binding? ›

A credit invoice is a legally binding document provided to a client to let them know that a refund or credit is due to them. It is also known as a credit memo or a credit note. Common reasons to issue a credit note are invoice errors, customer prepayment receipts, or item returns.

Can you undo a credit memo? ›

You cannot reverse the credit memo that has been partially applied or refunded. The reversal is allowed after the refund on the credit memo is cancelled or the credit memo is fully unapplied.

What is the difference between a refund receipt and a credit memo in QuickBooks? ›

When a credit memo is created, like a refund receipt, QuickBooks will debit (lower) the revenue tied to the items you are refunding. Unlike a refund receipt, the system will credit (lower in this case) your accounts receivable, not your undeposited funds account.

What is the difference between a credit note and a credit memo? ›

Short for 'credit memorandum', a credit memo is also known as a credit note. You may encounter entire articles online explaining the difference between credit note vs credit memo, but they are exactly the same thing and each term is interchangeable with the other.

Why is a credit note better than a refund? ›

A credit note is not the same thing as a refund. While a refund entails immediate cash back, a credit note stands in as an acknowledgement of the amount due to the buyer. A buyer can either choose to use the credit note to reduce their payment on their unpaid invoice or adjust it towards future payments.

What is the difference between a credit note and a receipt? ›

There is not much difference between a Receipt and a Credit Note, except in a definition sense. From an accounting perspective, a Receipt signifies actual Receipt of money, while a Credit Note would be used to credit your Customer/Sub-Reseller with funds without actual Receipt of money.

Is a credit note the same as a refund? ›

A credit note is not the same thing as a refund. While a refund entails immediate cash back, a credit note stands in as an acknowledgement of the amount due to the buyer. A buyer can either choose to use the credit note to reduce their payment on their unpaid invoice or adjust it towards future payments.

Is RMA same as credit memo? ›

Return for Credit is used for credit without replacements. It functions the same as a Credit Memo. RMA is used when an authorized return for a replacement or such as a warranty item. Usually, you receive a product to do work on with no charge to the customer.

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