Remember employee satisfaction
It’s important to remember that not only do you want your customers to walk away happy, but you also want your employees to be satisfied as well.
Providing your members of staff with a positive work environment and culture will require rostering enough staff in a shift to ensure no one is overworked, and that the job isn’t unnecessarily stressful. With this in mind, it’s sometimes beneficial to overestimate staffing needs - this can also be beneficial when it comes to dealing with potential emergencies or staffing shortfalls.
Having a number of part-time employees can also help boost morale for restaurant employees, as this can increase flexibility and reduce pressure on the team. Part-time or flexible contracts can make shift-swapping and scheduling easier, allowing employees to easily pursue out-of-work opportunities.
Staff roles you need to fill in a restaurant
Depending on the type of restaurant you are opening, staffing needs will vary. Your restaurant may need managers, servers, cooks, dishwashers, and hosts. In newer or smaller enterprises, some of these roles may cross over, and servers can double as dishwashers in quiet times while managers might be hosts. Because of this, it is important to hire people who are willing to be flexible in their roles.
Manager
ManagerThe most important role in a restaurant is the manager. Some business owners will take on management responsibilities themselves, while others will choose to hire an experienced person to handle the day-to-day operations.
The best candidates for this position will have experience in managing the same style of restaurant and will be familiar with suppliers, local sources, customer relations, and methods.
Not only should a manager be able to open and close the restaurant, complete stock ordering, track inventory, but they must also be able to train and manage staff, develop a marketing plan, deal with suppliers, and maintain a friendly relationship with all customers (which includes complaints management). Choose a candidate that directly reflects your style and brand image.
Chefs
Depending on your restaurant, the head or executive chef may be your main attraction. Top chefs can create their own menu and culinary masterpieces that can potentially make or break your restaurant. It’s therefore crucial to hire a chef that fits your restaurant style and who can represent your brand and develop your restaurant’s reputation.
Cooks
When it comes to hiring cooks, sous chefs or line cooks it’s best to do so according to your restaurant type. Cooks can work under chefs, or can run the back-of-house solo. Customers will likely become regulars if they know exactly what to expect when they dine at your establishment, and excellent cooks can provide this.
Dishwashers
Quite simply, dishwashers will clean dishes and serveware in your venue. These kinds of positions are always well suited to juniors just starting out in the workforce, and because of age, will generally be cheaper to employ. Labor costs for dishwashers and junior kitchen assistants are not always justified for smaller businesses, as these tasks can be carried out by other front or back-of-house staff.
Serving Staff
Your serving staff are another vital component of your restaurant. Servers are the members of staff who interact with customers, so they need to be tidy, have a good attitude and communication skills, and be able to provide a high level of customer service.
They also need to be able to work well under pressure and be able to meet the demands of several customers at different times, all while maintaining a positive attitude even when things go wrong at the table.
Other roles
Dedicated bus persons can be useful by clearing and setting tables, polishing silverware and refilling glasses, freeing the waiters to engage and attend to diners directly.
Restaurant hosts are common in high-end restaurants as they provide an outstanding first impression, taking reservations, seating customers and then finalizing bills after the meal.
Bartenders are common in the restaurant industry, making the best drinks and optimizing wet sales for the business while maintaining the bar to the highest standard.
Make work easier for your restaurant staff
Few things can simplify running a restaurant more than a top-of-the-range POS system. Epos Now solutions provide bespoke hardware and software options for your business for a flexible, all-in-one transaction system.
- Integrate card payments, streamline product selection with organized, coded products and categories, and provide servers with product information during transactions
- Manage your restaurant from anywhere with cloud technology, ensuring you’re never out of touch with your business
- Create a co-ordinated system by integrating marketing, accounting, product management, loyalty software and much more into one simple office application
- Run your business your way with hundreds of fantastic business apps to choose from
To find out more about Epos Now solutions, submit your details below and speak to a member of our expert team.
