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FAQs

Can I use my OTC card on Walmart online? ›

You can create a Walmart.com account and add your OTC Network card to your wallet or enter your OTC Network card as a payment method during check-out.

Once your plan has started, you can use your Benefits Prepaid Card to buy eligible groceries. Eligible products include all food items like fresh meats, fruits and vegetables, canned goods, frozen foods, and more.

OTC card eligible items often include health and wellness products, such as cough and cold remedies, vitamins, medical equipment and more. If an item is eligible, the cost of the item is subtracked from an OTC card's available balance at checkout.

Examples of approved food items are fruits, vegetables, meats, poultry, seafood, eggs, dairy, rice, pasta, beans, and much more.

For some Medicaid and Medicare Advantage plans, the OTC card can be swiped as a form of payment or used on phone and online orders. Just use it like any prepaid card, with no PIN (personal identification number) or signature required.

Order online

When you're ready to checkout, enter your 17-digit card number and 4-digit security code under "Add credit or debit card". Any order over $35 will not require a shipping charge.

Use your $25 a month to get items like baby wipes, allergy products, pain relief medicine and more. You can also get everyday items like laundry detergent, soap and toothbrushes.

OTC items are not eligible if they are normally used for general health, are not used to treat a medical condition (e.g. lotion, shampoo (except for products used to treat dandruff), toilet paper, lip balm) or are cosmetic in nature (e.g. teeth whitening products, wrinkle reducers).

Items that do not qualify include non-food and pet items, alcohol, baby formula, candy, chips, coffee shop items, desserts, fresh baked goods, soda, and tobacco. To check if an item is approved, members can download the Healthy Benefits Plus app, scan the product and it will advise if item is allowable.

You can also order by phone at 1-866-819-2516 (TTY: 711) or online at https://www.cvs.com/otchs/wellcare. You order from a list of approved OTC items, and OTC Health Solutions will mail them directly to your home address.

What is the OTC allowance card? ›

The OTC benefit — a common ingredient of Medicare Advantage plans⁴ — means funds to spend at pharmacies for OTC products. It might come as an OTC card you can use at participating retail stores. ⁵. With this coverage, you receive a certain dollar amount per year, per quarter or per month.

Can I check my OTC Card balance? Yes, you can. Check your balance online anytime at mybenefitscenter.com. Once on the site, you will be asked to enter your 19-digit OTC Card number.

Many Benefit cards cover groceries such as fruits and vegetables, or other nutritious foods like fish, poultry, meat, and seafood; most dairy products; and soups and salad kits.

"You can use your benefits to purchase OTC products including allergy medication, cough drops, first aid supplies, oral care, pain relievers, vitamins, and more," reads the Health Benefits website. Certain items such as soda, candy, chips, and other junk foods are usually not eligible for purchase with the card.

OTC Food Benefit Card

It can be used to purchase eligible food items such as fresh fruits and vegetables, milk, bread, eggs. You can find a complete list of eligible items by clicking on this link: Full list of eligible items.

The most common reasons why a benefit card may be declined at the point of sale are: The benefits card has not been activated. The benefits card has been used before the 24-hour waiting period after activation is over. The participant has insufficient funds in the benefit account to cover the expense.

No, members cannot shop directly on amazon.com or use the Amazon mobile app to purchase products using their OTC credit or UCard. Do members need an Amazon Prime account to purchase products? No, members do not need an Amazon Prime account to purchase products.